Contact the ATN

Avith TV maintains accessible contact channels for viewers, partners, advertisers and stakeholders across east africa, ensuring quick resolution of enquiries, support tickets, feedback or business collaborations. This “contact us” page centralizes all methods email, phone, forms, social media and offices to connect directly with the ATN (AVITH TV Network) team, which is available during business hours 9AM-9PM EAT with 24/7 emergency support for outages.

General Inquiries and Support

Contact us for account issues, content suggestions, technical support or general questions through these primary channels: email Support: [email protected] for viewer assistance responses within 24 hours; For suggestions/complaints.​ [email protected] Online Form: Submit detailed ticket at avithtv.com – Include username, device description, issue description, screenshot, and timestamp for fastest resolution. Live Chat: Available on avithtv.com and app 9AM-9PM EAT for immediate troubleshooting. Expect automated acknowledgment and ticket ID for tracking; The growth was controlled by observers within 48 hours.

Advertising and Business Partnerships

Businesses interested in sponsorships, ads, or content deals:

  • Ads Team: [email protected] or avithtv.com/advertise-with-us form proposals reviewed in 24-48 hours.
  • Content Partnerships: [email protected] for channel integrations or co-productions.
    Dedicated account managers assigned for campaigns over $5K; NDA-protected discussions.

Technical and Outage Reporting

For app crashes, streaming failures, or service disruptions:

  • Priority Email: [email protected] with logs/error codes.
  • Status Page: Check avithtv.com for live updates on regional outages.
  • Hotline on whatsapp : +256714010744 ( 24/7 for emergencies).
    Real-time diagnostics via app (Settings > Help > Run Test) recommended before contacting.

Regional Offices and Phone Support

Physical locations for in-person visits (by appointment):

  • Uganda Branch HQ (Kampala): +256773678660, enquiries via email.
  • Kenya Desk (Nairobi): +256714010744, virtual meetings preferred.
    Local numbers support Kinyarwanda, Swahili, Luganda; international +256

Press and Media Relations

Journalists or media outlets:

  • Press Email: [email protected] for releases, interviews, or embeds.
  • Social Embargoed Info: media kit at avithtv.com.
    Responses prioritized for verified outlets within 12 hours.

Social Media and Community Channels

Follow and message for quick tips:

  • X (Twitter): @AvithTV or @TvAvith.
  • Telegram: t.me/AvithTV
  • WhatsApp Business: +256714010744
    Tag #AvithTV for visibility; community forum at Email: [email protected]

Privacy and Data Requests

For opt-outs, data access, or complaints:

  • Privacy Team: [email protected] use “Do Not Share/Sell” subject.
    Detailed processes in dedicated privacy page.

Response Times and Escalation Policy

CategoryExpected ResponseEscalation Contact
Technical Outages<1 hour[email protected]
Viewer Support24 hours[email protected]
Advertising24-48 hours[email protected]
Privacy/Legal48 hours[email protected]
Press12 hours[email protected]

Unresolved issues? Reply with ticket ID or call HQ. Satisfaction surveys post-resolution; Email: [email protected]

FAQs Before Contacting

  • Password Reset: Use “Forgot Password” on login page.
  • Billing Disputes: Attach receipts to support email.
  • Content Requests: Suggest via feedback form popular votes prioritized.
  • Device Compatibility: Check avithtv.com.
    Save time by searching Help & FAQs first.​

Emergency Contacts