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Contact the ATN

By Paul Kakumba | Published December 20, 2025 | No Comments

AvihtTV TV maintains accessible contact channels for viewers, partners, advertisers, and stakeholders across East Africa, ensuring quick resolutions to inquiries, support tickets, feedback, or business collaborations. This “Contact Us” page centralizes all methods—email, phone, forms, social media, and offices—to connect directly with the ATN (AvihtTV Network) team, available during business hours (9AM-9PM EAT) with 24/7 emergency support for outages.

General Inquiries and Support

Reach out for account issues, content suggestions, technical help, or general questions via these primary channels:

• Email Support: support@avithtv.com for viewer help (responses within 24 hours); feedback@avithtv.com for suggestions/complaints.avithtv​
• Online Form: Submit detailed tickets at avithtv.com/feedback-complaints/—include username, device details, issue description, screenshots, and timestamps for fastest resolution.
• Live Chat: Available on avithtv.com and app (9AM-9PM EAT) for instant troubleshooting.
  Expect automated acknowledgments and ticket IDs for tracking; escalations handled by supervisors within 48 hours.

Advertising and Business Partnerships

Businesses interested in sponsorships, ads, or content deals:

• Ads Team: ads@avithtv.com or avithtv.com/advertise-with-us form—proposals reviewed in 24-48 hours.
• Content Partnerships: partnerships@avithtv.com for channel integrations or co-productions.
  Dedicated account managers assigned for campaigns over $5K; NDA-protected discussions.

Technical and Outage Reporting

For app crashes, streaming failures, or service disruptions:

• Priority Email: tech@avithtv.com with logs/error codes.
• Status Page: Check status.avithtv.com for live updates on regional outages (e.g., Rwanda network issues).
• Hotline: +256-714-010744 (Rwanda toll-free, 24/7 for emergencies).
  Real-time diagnostics via app (Settings > Help > Run Test) recommended before contacting.

Regional Offices and Phone Support

Physical locations for in-person visits (by appointment):

• Rwanda HQ (Kigali): Plot 123, KG 5 Ave, +256-714-010744, Mon-Fri 8AM-6PM.​
• Uganda Branch (Kampala): +256-773-678660, enquiries via email.
• Kenya Desk (Nairobi): +256-714-010744, virtual meetings preferred.
  Local numbers support Kinyarwanda, Swahili, Luganda; international +250 prefix.

Press and Media Relations

Journalists or media outlets:

• Press Email: press@avithtv.com for releases, interviews, or embeds.
• Social Embargoed Info: media kit at avithtv.com/press-kit.
  Responses prioritized for verified outlets within 12 hours.

Social Media and Community Channels

Follow and message for quick tips:

• X (Twitter): @AvihtTV (support replies <2 hours).
• Facebook/Instagram: facebook.com/AvihtTV, instagram.com/avithtv.
• Telegram: t.me/AvihtTVSupport (group for peer help, moderated).
• WhatsApp Business: +250-788-123456 (text only, no calls).
  Tag #AvihtTVHelp for visibility; community forum at community.avithtv.com.

Privacy and Data Requests

For opt-outs, data access, or complaints:

• Privacy Team: privacy@avithtv.com—use “Do Not Share/Sell” subject.
  Detailed processes in dedicated privacy page.

Response Times and Escalation Policy

Unresolved issues? Reply with ticket ID or call HQ. Satisfaction surveys post-resolution; NPS target 8+.

FAQs Before Contacting

• Password Reset: Use “Forgot Password” on login page.
• Billing Disputes: Attach receipts to support email.
• Content Requests: Suggest via feedback form—popular votes prioritized.
• Device Compatibility: Check avithtv.com/compatibility.
  Save time by searching Help & FAQs first.avithtv​

Emergency Contacts

• Service Down Nationwide: +250-788-123456 or outage@avithtv.com.
• Legal/Copyright: legal@avithtv.com (DMCA notices).
  All communications encrypted; data handled per privacy policy. Thank you for choosing AvihtTV—your input drives improvements!.​