Contact the ATN
Avith TV maintains accessible contact channels for viewers, partners, advertisers and stakeholders across East Africa, ensuring quick resolution of enquiries, support tickets, feedback or business collaborations. This “Contact Us” page centralizes all methods email, phone, forms, social media and offices to connect directly with the ATN (AVITH TV Network) team, which is available during business hours (9AM-9PM EAT) with 24/7 emergency support for outages.
General Inquiries and Support
Contact us for account issues, content suggestions, technical support or general questions through these primary channels: Email Support: info@avithtv.com for viewer assistance (responses within 24 hours); For suggestions/complaints. info@avithtv.com Online Form: Submit detailed ticket at avithtv.com/feedback-complaints/ – Include username, device description, issue description, screenshot, and timestamp for fastest resolution. Live Chat: Available on avithtv.com and app (9AM-9PM EAT) for immediate troubleshooting. Expect automated acknowledgment and ticket ID for tracking; The growth was controlled by observers within 48 hours.
Advertising and Business Partnerships
Businesses interested in sponsorships, ads, or content deals:
- Ads Team: info@avithtv.com or avithtv.com/advertise-with-us form proposals reviewed in 24-48 hours.
- Content Partnerships: info@avithtv.com for channel integrations or co-productions.
Dedicated account managers assigned for campaigns over $5K; NDA-protected discussions.
Technical and Outage Reporting
For app crashes, streaming failures, or service disruptions:
- Priority Email: info@avithtv.com with logs/error codes.
- Status Page: Check avithtv.com for live updates on regional outages.
- Hotline: +256714010744 (Rwanda toll-free, 24/7 for emergencies).
Real-time diagnostics via app (Settings > Help > Run Test) recommended before contacting.
Regional Offices and Phone Support
Physical locations for in-person visits (by appointment):
- Uganda Branch HQ (Kampala): +256773678660, enquiries via email.
- Kenya Desk (Nairobi): +256714010744, virtual meetings preferred.
Local numbers support Kinyarwanda, Swahili, Luganda; international +256
Press and Media Relations
Journalists or media outlets:
- Press Email: info@avithtv.com for releases, interviews, or embeds.
- Social Embargoed Info: media kit at avithtv.com.
Responses prioritized for verified outlets within 12 hours.
Social Media and Community Channels
Follow and message for quick tips:
- X (Twitter): @AvithTV or @TvAvith.
- Telegram: t.me/AvithTV
- WhatsApp Business: +256714010744
Tag #AvithTV for visibility; community forum at Email: info@avithtv.com
Privacy and Data Requests
For opt-outs, data access, or complaints:
- Privacy Team: info@avithtv.com use “Do Not Share/Sell” subject.
Detailed processes in dedicated privacy page.
Response Times and Escalation Policy
| Category | Expected Response | Escalation Contact |
|---|---|---|
| Technical Outages | <1 hour | info@avithtv.com |
| Viewer Support | 24 hours | info@avithtv.com |
| Advertising | 24-48 hours | info@avithtv.com |
| Privacy/Legal | 48 hours | info@avithtv.com |
| Press | 12 hours | info@avithtv.com |
Unresolved issues? Reply with ticket ID or call HQ. Satisfaction surveys post-resolution; Email: info@avithtv.com
FAQs Before Contacting
- Password Reset: Use “Forgot Password” on login page.
- Billing Disputes: Attach receipts to support email.
- Content Requests: Suggest via feedback form popular votes prioritized.
- Device Compatibility: Check avithtv.com.
Save time by searching Help & FAQs first.
Emergency Contacts
- Service Down Nationwide: +256714010744 or info@avithtv.com.
- Legal/Copyright: info@avithtv.com (DMCA notices).